Delete your account and data

This is a translation. In case of any discrepancy, the Russian version prevails.

If you use the Plushki mobile app, you can request at any time that your account and the personal data associated with it be deleted. The operator processing the data is Everyx RUS LLC (INN 7722305815, OGRN 1037722061189).

How to submit a request

Option 1 — in the app. Open the Support tab and tap “Delete account and data”. The request is sent right away; there is no need to write to us separately.

Option 2 — by email. If you have already deleted the app or can’t sign in, write to info@everyx.ru with the subject “Удаление аккаунта” (Account deletion). Include the phone number or email address you used to sign in to the app — we’ll use it to find your account. No other documents or information are required to submit a request.

What happens after you submit a request

Your request goes to the operator’s support team and is handled by a staff member: deletion is not performed automatically. We delete the data within 30 days of the date we receive the request and let you know the result at the address the request came from.

What is deleted

Your app account and the ability to sign in; the phone number and email address used to sign in; your first and last name; the link between your account and your employer’s program; sessions saved on your device.

What is kept and why

Records of completed transactions (date, amount, merchant, status) and the related accounting documents are kept for the periods set by the laws of the Russian Federation on accounting and on combating the legalization (laundering) of proceeds of crime. They cannot be deleted on request: this is the operator’s obligation to the state, not our decision.

Your payment card data is held not by the operator but by the card issuer — the bank that issued the card. A request to delete your app account does not affect this data — contact the bank about it.

What deleting your account does not change

Your app account is created by your employer when it enrolls you in the benefits program. Deleting the account does not remove you from the program and does not cancel your employer’s decisions — contact your employer about your participation in the program. If your employer adds you to the program again, you will be able to sign in to the app again.

If something went wrong

If you haven’t received a response in time or believe your data has not been fully deleted, write to info@everyx.ru or call +7 (800) 5555-123 (Mon–Fri, 9:00–18:00 Moscow time). The operator’s postal address: Office 62, premises XXVII, 16 Malaya Pirogovskaya St., Moscow 119435, Russia.